Longer working hours and reported increased waiting times for GP appointments are not helping the situation. This where we can help.
How does it work?
Members simply call the 24/7 helpline, where they’ll speak to an experienced member of the customer service team who will book either a telephone or video consultation with a GP at a convenient time. One of our doctors calls the member back at the appointed time and the consultation begins.
Easy. Simple. Convenient.
What is included?
Telephone helpline - 24/7 support from a qualified GP, with no limit on consultation time or the number of times members can call.
Video consultations - Face-to-face appointments with a doctor can offer more in-depth advice. Booked initially via telephone, video consultations are available 7 days a week between 8am and 10pm (excluding bank holidays). Medical information database - Members can access a wealth of information on health, disease, lifestyle, travel info and much more.
Electronic private prescriptions - Our doctors can issue private prescriptions that can be delivered via an online pharmacy directly to a members workplace or home.
How to get this benefit
Members will be advised of the 24hr contact number upon sign up. The number will also be displayed in the NACAS Member Area
The service is not a replacement for a members' own NHS GP. They may still need to see their own GP or contact the emergency services if the doctor feels it is necessary. Members should not use the service for emergencies or urgent conditions as this may delay necessary treatment.